Welcome to Xepick (“we”, “us”, or “our”). By accessing or using our website, services, or purchasing from our store, you (“you” or “the user”) agree to be bound by the following Terms of Service, as well as our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with any part of these terms, please do not use our site or services.

1. 👤 Eligibility & Online Store Use

To shop on our website, you must:

• Be at least the age of majority in your region or have parental consent.
• Use our site for lawful purposes only.
• You agree not to:

1. Violate any local, national, or international laws.
2. Upload or transmit malware, viruses, or malicious code.
3. Infringe on intellectual property rights.

2. ⚖️ General Conditions

• We reserve the right to refuse service to anyone for any reason, including suspected fraud or misuse.
• Information sent through our website (except payment info) may be transferred unencrypted over the internet.
• You may not reproduce, resell, or exploit any portion of the website or content without written permission from us.

3. 🛒 Orders & Payments

• All orders are subject to approval and product availability.
• We may cancel any order if we detect errors in product info or suspect fraud.
• Payments are securely processed via trusted third parties like Stripe, PayPal... and others.
  We never store your credit card information.

🛡️ Fraud Protection:
We may request additional identity verification (such as photo ID or payment proof) for large or suspicious orders to protect both parties.

4. 💸 Refunds & Returns

• You may request a refund within 14 days of receiving your item (see our full Refund Policy).
• Returned items must be unused, in original packaging, and not opened, unless defective.
• We do not accept returns on:

1. Used or opened personal care items
2. Customized/personalized products

• Refunds are processed within 3–7 business days after we receive the returned item.
• Refunds may take 5–10 days to appear on your original payment method, depending on your provider.

🇪🇺 EU Customers:
You have a legal right to a 14-day cooling-off period, excluding used or unsealed items for health or hygiene reasons.

5. ⚠️ Chargeback & Dispute Policy

If there’s an issue with your order, please contact us first at contact@xepick.com — we’re here to help.

Unresolved issues filed directly as chargebacks will be disputed with evidence including:

• Tracking confirmation
• Communication history
• Product photos
• 🚫 Repeated or abusive chargebacks may result in:

1. Account restrictions or bans
2. Legal action and recovery of any fees or losses

6. 🧠 Intellectual Property

All website content — text, logos, images, graphics, etc. — is the property of Xepick/Tabi Bon LLC and protected by applicable copyright laws.

You may not use or reproduce our materials without express written consent.

7. 🔒 Limitation of Liability

To the fullest extent allowed by law, Xepick is not liable for:

• Indirect or incidental damages
• Loss of data, profits, or business due to your use of the site
• Issues beyond our control (shipping delays, third-party errors, etc.)

8. ⚖️ Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, USA.

Disputes will be settled through binding arbitration under American Arbitration Association (AAA) rules.
By using our services, you agree to waive the right to a jury trial.

9. 🔗 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or privacy practices. Please review their terms before using.

10. 🔐 Personal Data

Refer to our Privacy Policy for details on how we collect, use, and protect your data.

11. 🚫 Prohibited Uses

You may not use our website to:

• Harm, defraud, or mislead others
• Interfere with site functionality
• Distribute malicious software or content
• Infringe on copyrights or trademarks

12. ❗Disclaimer of Warranties

Our website and services are provided "as is" and "as available".
We do not guarantee uninterrupted access or error-free performance.

13. 🛡️ Indemnification

You agree to indemnify and hold Xepick and its affiliates harmless from any claim or demand resulting from your:

• Violation of these Terms
• Misuse of our website
• Infringement of any law or third-party rights

14. 🔧 Errors & Updates

We may correct pricing errors, typos, or product info at any time without prior notice.
We also reserve the right to update these Terms when necessary.

15. ✂️ Severability

If any provision in these Terms is found to be unlawful or unenforceable, the rest will still apply.

16. 🔄 Changes to These Terms

We may modify these Terms of Service at any time.
Continued use of our website after changes are posted means you accept the updated terms.

📬 Contact Us

If you have questions or concerns about these Terms, please contact us:

• Email: contact@xepick.com

• Business Address:
  Xepick / Tabi Bon LLC
  28 E Main St, Avon Park, FL 33825, USA

 

Thank you for choosing Xepick. Your trust means everything to us.